Privacy Notice
Last updated: August 20, 2023
This document describes how we collect cookies on our Platform. This notice is an integral part of our Privacy Policy.
When you visit our website or app (the “Platform”), and more generally, use any of our services (the “Services”), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have about it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our website), as well as, any related services, sales, marketing, or events (if any).
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT? 2. HOW DO WE USE YOUR INFORMATION? 3. WILL YOUR INFORMATION BE SHARED WITH ANYONE? 4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 5. HOW LONG DO WE KEEP YOUR INFORMATION? 6. HOW DO WE KEEP YOUR INFORMATION SAFE? 7. WHAT ARE YOUR PRIVACY RIGHTS? 8. DO WE MAKE UPDATES TO THIS NOTICE? 9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
1.WHAT INFORMATION DO WE COLLECT?
We gather personal information that you willingly disclose to us. This occurs when you register on the Website or Application, show interest in learning about our services, engage in activities, or communicate with us in any way. The personal information we collect is based on the context of your interactions with us, your preferences, and your utilization of our products and features. The types of personal information we may collect include:
Personal Information Provided by You: This includes names, email addresses, and similar details.
Payment Data: If it is available and if you make purchases, we may collect the data required to process your payment. This data might encompass your payment instrument number, such as a credit card number, along with the security code linked to your payment instrument.
All personal information you furnish to us must be accurate, complete, and truthful. If there are any changes to your personal information, please promptly inform us to ensure its accuracy.
2. HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate business interests, fulfilling our contract with you, complying with legal obligations, and/or obtaining your consent.
The personal information we collect via our Website and Application serves various business purposes outlined below. We process this information for these purposes based on our legitimate business interests, the necessity to enter into or perform a contract with you, your consent, and/or compliance with legal obligations. We specify the specific processing grounds for each purpose listed below.
We utilize the collected information as follows:
Creation of account: to create and maintain your account. The applied legal basis for this is the performance of the contract (Terms and Conditions) between you and us;
Delivering Services: Your information may be used to provide you with the requested services.
Responding to Inquiries and Offering Support: We may use your information to address your inquiries and resolve any potential issues related to our Services.
Marketing and Promotional Communications: upon receiving your consent you, to send you marketing or promotional materials.
Contacting: to contact you regarding the work of the platform or your Account, including by email and by sending you web notifications;
Support: to respond to support requests;
Platform analysis: to analyze the efficiency of our Platform in our legitimate interests;
Store: to store certain types of information for compliance with law, e.g., KYC/AML obligations.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We process and share your held data based on the following legal foundations:
Consent: We may process your data when you have given explicit consent for us to use your personal information for a particular purpose.
Legitimate Interests: Your data might be processed if it is reasonably required to achieve our legitimate business interests.
Legal Obligations: We may reveal your information if there is a legal requirement to do so to comply with applicable laws, governmental requests, court orders, or legal procedures. This could encompass responding to court orders, and subpoenas, and fulfilling national security or law enforcement requisites.
Vital Interests: We may share your information when it is necessary to investigate, prevent, or take action against potential policy violations, suspected fraudulent activities, potential threats to personal safety, illegal activities, or when your information serves as evidence in litigation in which we are involved.
Upon your consent, your information may be shared with third parties for their business purposes. This comprehensive approach to data processing and sharing is guided by these legal bases, ensuring that we uphold transparency and comply with relevant legal requirements.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We employ cookies and comparable tracking technologies to gather and retain your information. These technologies, which include cookies, web beacons, and pixels, enable us to access or store information. Further details regarding the usage of these technologies and how you can decline specific cookies are elaborated in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We will retain your personal information only for the duration necessary to fulfill the purposes stated in this privacy notice, except when a longer retention period is mandated or allowed by law (such as for tax, accounting, or other legal requirements). None of the purposes outlined in this notice will necessitate the retention of your personal information for a period exceeding the duration of your user account with us.
Once we no longer have a legitimate business requirement to process your personal information, we will proceed to either delete or anonymize the data. In instances where deletion or anonymization is not immediately feasible, such as in the case of personal information stored in backup archives, we will securely store your personal information and separate it from any further processing until deletion becomes feasible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have put in place suitable technical and organizational measures to ensure the security of any personal information we handle. Nonetheless, despite our stringent safeguards and diligent efforts to fortify your information, it's important to recognize that no electronic transmission over the Internet or technology for information storage can be absolutely guaranteed as 100% secure. Therefore, we cannot provide a guarantee or assurance that unauthorized third parties, hackers, or cybercriminals won't manage to breach our security measures, gaining improper access to, collecting, stealing, or altering your information.
While we are fully committed to safeguarding your personal information to the best of our ability, the transmission of personal data to and from our website or Application carries inherent risks and is undertaken at your own risk. It's advisable to access the Website or Application only within a secure environment to enhance your protection.
7. WHAT ARE YOUR PRIVACY RIGHTS?
You have the right to:
receive confirmation as to whether or not personal data concerning you is being processed, and access your stored personal data, together with supplementary information;
receive a copy of personal data you directly volunteer to us in a structured, commonly used, and machine-readable format;
request rectification of your personal data that is in our control;
request the erasure of your personal data;
object to the processing of personal data by us;
request to restrict the processing of your personal data by us;
complain with a supervisory authority.
8. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective if you continue to use Services or our Website/Application. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or concerns about our privacy practices or this privacy notice, please contact us at support@pitchel.app
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